All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Processing
The processing time begins from the date you placed your order. It usually takes 1-3 business days to process your order. Once we've processed it, we can then ship it.
Shipping
| Country/Region | United States |
| Shipping Method | Standard Shipping |
| Cost | Free Shipping Shipping |
| Time | 14-20 Business Days |
| Days | Monday to Friday |
Please note: Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we're keeping all our customers safe.
This may cause some delays in the dispatch and shipping time. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control.
Normal service resumes immediately after each holiday. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.
Note for taxes
Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
For further inquiries:
If you have any further questions, please contact our customer services at help@empirepilot.com
Tax
Empire Pilot will not collect any tax on you.
About Delivery Services Zone
Our delivery services are currently only available to locations within continental United States.
About Shipping Time
After you confirm the order, we will process your order within 24 hours. So please allow us to send your order within 14-20 working days after placing the order.
About Cancel Order
Please review our return policy.
About Shipping Fee
All the order are Free shipping for the United States.
Any Question
Please contact us at help@empirepilot.com.
Address: 30 North Gould Street, STE 4081, Sheridan Wyoming 82801, United States.
Phone: (877) 833-0041