Shipping policy
At Empire Pilot, we are committed to delivering your orders quickly, safely, and efficiently.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Shipping Time
Estimated delivery times may vary depending on your location:
- United States: 3–7 Business Days
- International Orders: 7–15 Business Days
Please note that delivery times are estimates and may be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.
Free shipping may be available on selected products or promotional offers.
Order Tracking
Once your order has been dispatched, a tracking number will be provided (where applicable), allowing you to monitor your shipment.
Incorrect Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or additional charges caused by incorrect or incomplete addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding our Shipping Policy, please contact our customer support team. We are always happy to assist you.
My Wishlist
Wishlist is empty.